Terms & Conditions

1. About these terms

These terms explain how Bluegrass Buybacks handles website inquiries, estimates, local purchases and mail-in sales of eligible diabetic supplies. Please read them before submitting supplies for sale. If you do not agree, do not proceed with a sale.

This is a supply-buyback service, not an online store. Requesting a quote or booking an appointment does not require you to make a payment or commit to selling your supplies.

2. Ownership and lawful sale

You must be the lawful owner of the supplies or have the owner's permission to sell them. Do not offer stolen, counterfeit, unlawfully obtained or otherwise restricted items. You are responsible for ensuring that obtaining and selling your supplies complies with applicable laws and any restrictions that apply to them.

Only sell supplies that are surplus to your needs. Do not sell anything you or another person still needs for treatment. If you are unsure whether a supply may legally be sold, clarify that before offering it to us.

We do not buy supplies that were paid for by a government health program, such as Medicare or Medicaid. Do not include supplies that were paid for by Medicare, Medicaid or another government-funded program in an estimate, a local visit or a mail-in shipment. If you are not sure how your supplies were paid for, ask us before offering them to us.

3. Eligible supplies and excluded medications

We purchase eligible diabetic supplies such as test strips, continuous glucose monitoring supplies, pods, infusion sets and unopened glucose meters. Eligibility depends on the exact product and our current purchasing needs; a brand or category appearing on the website does not mean every item is accepted.

We do not purchase injectable or ingestible medications, including insulin, Mounjaro, Ozempic, pills or any other medication. Do not include medications in a mail-in package.

Contact us before visiting or shipping if an item is not listed, requires manual review, or is marked as not currently being purchased.

4. Packaging, seals, condition and expiration

Supplies must be unopened and factory sealed in their original manufacturer packaging, with the contents intact. They must not be altered, tampered with or improperly stored. Product identity, package codes, lot numbers and expiration dates, where applicable, must be readable.

We prefer mint-condition boxes. Minor dents may be considered and can affect the offer; acceptance is not guaranteed. Describe any packaging issues accurately and send photos before visiting or mailing. Do not assume that a compromised seal, water damage or another defect is acceptable.

We do not buy expired supplies. Remaining shelf-life requirements vary by product, so confirm the applicable requirement before sending your items. Products without an applicable expiration requirement, such as Libre readers, are not subject to a blanket expiration rule.

Avoid removing labels or altering packaging in a way that could tear the box, break a seal or obscure product information. Ask us how to handle labels if you are unsure.

5. Quotes, online estimates and final offers

Quotes and online estimates are based on the product details, quantities, condition and expiration information you provide. Provide complete, accurate information; photos alone cannot replace inspection of the actual supplies.

An estimate is not a guaranteed final payment. Final payment is subject to inspection and verification of each product's identity, quantity, expiration date, condition, seal and eligibility. Differences from the submitted details may change the offer or make an item ineligible.

Offers reflect current demand and may change. A product marked as requiring manual review has no confirmed price until we review it; a zero-dollar contribution to an online estimate is not an agreement to purchase that product for zero dollars.

6. Local visits

Local sellers may bring eligible supplies to 3418 Frankfort Ave, Suite 365, Louisville, KY 40207. Bring the supplies included in your estimate so we can inspect them and confirm the final offer. An appointment is recommended but is not required.

You may decline a local offer and take your supplies home. If you accept the offer, local payment is made during the same visit, after inspection.

7. Mail-in arrangements and shipping

We accept mail-ins and offer free shipping labels. Request a quote through our Sell Your Supplies form or call us to arrange your free shipping label and mailing instructions.

Confirm the items you intend to send, their condition and their expiration dates with us before mailing. Use the shipping label and instructions provided for your shipment, and follow the carrier's packaging and labeling requirements.

Pack supplies securely in a sturdy shipping box with enough protection to prevent movement and crushing. Keep original product boxes and seals intact. Accurate shipment details and careful packaging help avoid delays and damage; a preliminary quote does not guarantee that items arriving in a different condition will be accepted.

Keep your shipment's tracking information. Contact us if a package is delayed, lost or arrives with a reported issue so the situation can be reviewed with the carrier.

8. Payment and payment details

We pay within 1 day for all mail-ins via PayPal, ACH, or check.

Provide accurate contact and payment information, and notify us promptly of any correction. Do not send passwords, account login credentials or other unnecessary sensitive information. Contact us promptly if you believe a payment is missing or incorrect.

9. Ineligible items, changed offers and return arrangements

We may decline items that do not meet the applicable requirements or that we are not currently purchasing. A shipping label or preliminary quote is not a promise to purchase every item in a shipment.

Before mailing, contact us to clarify how a changed offer or rejected item will be handled, including any return arrangements and associated shipping costs. Do not assume that rejected items qualify for a free return or that shipping alone confirms acceptance of a final offer.

If you have questions about retrieving supplies or a completed sale, contact us directly. This page does not establish an automatic disposal deadline or a blanket no-return policy.

10. Privacy and communications

Provide only the information needed to identify your supplies, respond to your inquiry, arrange shipping or an appointment, and complete payment. Our Privacy Policy explains how we handle information you share with us.

Keep your contact information current and monitor replies about your quote, shipment or payment. We may contact you by phone, text or email about your inquiry or transaction.

11. No medical advice or manufacturer affiliation

This website does not provide medical advice. Treatment decisions and questions about supplies needed for your care belong with your healthcare provider.

Product names, images and trademarks identify the supplies being discussed and belong to their respective owners. Bluegrass Buybacks is not affiliated with or endorsed by those manufacturers.

12. Website use, changes and applicable rights

Do not misuse this website, submit false information, interfere with its operation or attempt unauthorized access. We aim to keep information accurate, but content, product availability and estimates may be updated or corrected.

We may revise these terms as our service changes. Review the current terms before each sale and ask us to clarify anything you do not understand. An update to this page does not by itself change a previously completed transaction.

Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. If a provision cannot be enforced under applicable law, the remaining provisions continue to apply to the extent permitted.